Thank you for choosing to shop with us. This Shipping Policy outlines the terms and conditions regarding the shipment and delivery of products purchased from our website BizAutom.com. By placing an order with us, you agree to comply with this Shipping Policy.
- Processing Time:
1.1 Order Processing: We strive to process and fulfill orders promptly. Orders are typically processed within two business days (excluding weekends and holidays) after payment verification.
1.2 Order Confirmation: Once your order has been successfully processed, you will receive an order confirmation email containing your order details, including the shipping address provided during checkout.
- Shipping Methods and Delivery:
2.1 Shipping Providers: We partner with reputable shipping carriers to ensure reliable and timely delivery of your products. The shipping carrier for your order will be determined based on factors such as the destination, package size, and weight.
2.2 Shipping Options: During the checkout process, you will have the opportunity to select your preferred shipping method from the available options. These options may include standard shipping, expedited shipping, or other available services. Please note that the estimated delivery times provided at checkout are approximate and may vary depending on factors beyond our control.
2.3 Tracking Information: Once your order has been shipped, we will provide you with a tracking number, if applicable. You can use this tracking number to monitor the progress of your shipment through the carrier’s website or tracking portal.
2.4 Delivery Address: It is your responsibility to ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for any delays or delivery failures resulting from incorrect or incomplete address information.
2.5 Truck Delivery: For products weighing more than 100 lbs, they will be shipped by truck LTL service. A commercial address is required, or an extra fee will be added to your order. For residential delivery, a valid phone number is required during the checkout.
2.6 Delivery Delays: While we make every effort to ensure prompt delivery, please note that unforeseen circumstances, such as weather conditions or carrier delays, may impact the delivery timeline. We appreciate your patience in such situations.
- International Shipping:
3.1 Customs and Duties: For international orders, please be aware that customs fees, import duties, taxes, and other charges may apply. These charges are the responsibility of the recipient and are not included in the product price or shipping cost. Please check with your local customs office for information on applicable fees before placing an order.
3.2 Delivery Time: International shipping may require additional time for customs clearance and delivery. Delivery times may vary depending on the destination country and local postal services.
- Order Tracking and Status:
4.1 Order Updates: You can track the status of your order by using the provided tracking number and visiting the shipping carrier’s website. Alternatively, you may contact our customer support team for assistance in tracking your order.
- Shipping Restrictions:
5.1 Restricted Areas: We reserve the right to refuse shipping to certain locations or addresses that are not serviceable by our shipping carriers. If we are unable to fulfill your order due to shipping restrictions, we will notify you promptly and provide a full refund.
- Lost or Damaged Shipments:
6.1 Lost Shipments: In the rare event that your shipment is lost in transit, please contact our customer support team. We will work with the shipping carrier to initiate an investigation and take appropriate actions to resolve the issue.
6.2 Damaged Shipments: If you receive a damaged package, please notify us immediately. We may require supporting evidence, such as photographs, to process a claim with the shipping carrier. We will work with you to resolve the situation and ensure your satisfaction.
- Contact Us:
7.1 If you have any questions or concerns regarding our Shipping Policy, please contact our customer support team at firstname.lastname@example.org. We will be happy to assist you and provide further clarification.
Please note that this Shipping Policy is subject to change without prior notice. It is your responsibility to review this policy periodically to stay informed about any updates.
By placing an order with us, you acknowledge that you have read, understood, and agreed to comply with this Shipping Policy.